Refund policy
At BloomRidges, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect orders, and cancellations.
30-Day Return Policy
BloomRidges offers Free Returns within 30 days of delivery.
To qualify for a return, you must request the return within 30 calendar days from the date your order is confirmed as delivered.
Unless the product is defective, damaged, or incorrect, returned products should generally be:
- In substantially the same condition in which they were received
- Complete with included components, accessories, and parts
- Reasonably clean and free from damage caused after delivery
- Returned with original packaging when reasonably available
- Accompanied by sufficient proof of purchase
We understand that packaging may need to be opened to inspect or evaluate a product. Opening packaging alone does not automatically make an item ineligible for return.
Free Returns
Eligible returns under this policy are provided free of charge.
Before returning a product, please contact our customer support team at support@BloomRidges.shop. Our team will provide the appropriate return instructions.
Products sent to an address without first receiving return instructions may experience delays in processing.
How to Request a Return
To begin a return, email:
Please include:
- Your full name
- Order number
- Email address associated with your order
- Product you wish to return
- Reason for the return
- Photos of the item and packaging when the product is damaged, defective, or incorrect
Once your request has been reviewed, our customer support team will provide instructions for completing the return.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If you receive an item that is damaged, defective, missing essential components, or different from what you ordered, contact us promptly at support@BloomRidges.shop.
Please provide your order number and clear photographs showing the issue when applicable. This information helps us evaluate the problem and provide an appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another reasonable solution.
Refunds
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Although we process approved refunds as promptly as reasonably possible, banks, credit card companies, and payment providers may require additional processing time before the funds appear in your account.
Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters processing or shipment. However, once an order has been processed or shipped, cancellation may no longer be possible.
If cancellation is unavailable, you may request a return after receiving the order in accordance with this policy.
Exchanges
If you would like a different product, size, style, or variation, please contact our customer support team. Depending on availability and the circumstances of the order, we may provide exchange instructions or recommend returning the original item and placing a new order.
Abuse of the Return Policy
BloomRidges reserves the right to review return activity and reject returns involving suspected fraud, intentional product damage, excessive abuse of the return program, or other conduct inconsistent with this policy, subject to applicable law.
Consumer Rights
Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Contact Us About a Return
For questions regarding returns or refunds, contact:
BloomRidges
1111 Rue Lapierre
LaSalle, QC H8N 2J4
Canada
Email: support@BloomRidges.shop
Phone: (800) 728-3277